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3 Things Patients Secretly Expect from Healthcare Providers

Submitted by Marijuana News on Tue, 08/11/2015 - 08:45

One of the most difficult aspects of moving to a new city is finding a new set of doctors. Since relocating to Austin 14 months ago, I’ve spent a great deal of time “trying out” local family practice physicians, dentists, optometrists and other specialists in an effort to find providers who meet my expectations. Living in a fast-growing city means I have plenty of options to choose from, and, like most of today’s patients, I have a list of requirements. Unfortunately, not all healthcare providers understand this fact — and they’re paying dearly.

Over the last couple decades, customer service processes — and the expectations that drive them — have transformed entirely. Attention spans are waning, consumers are becoming more informed,mobile devices consume our every moment and anything less than a Ritz Carlton experience may earn companies a scathing Yelp review. Most businesses have made great waves in responding...

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