Service Leaders Will Be Hard Hit by Internet of Things Revolution: Harvard’s Michael Porter

At the Liveworx conference in Boston last week, Michael Porter, Harvard Business School professor and well-known business strategy expert, spoke about what he called “the third wave of IT innovation” — the Internet of Things.

Porter, along with Jim Heppelmann, president and CEO of PTC, summarized their findings from a November 2014 Harvard Business Review article about how the Internet of Things (IoT) is disrupting various industries, field service included. The pair also spoke about ongoing research on the implications for company strategy and organization, which will be published in HBR later this year.

“Not only is the product changing, the product change is feeding back and changing how companies operate today,” Porter said. “How you run a company is going to change much more dramatically than in previous generations of IT.”

According to Porter, one area poised to feel the IoT transformation acutely is the service and maintenance...
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http://fieldservice.com/2015/05/11/service-leaders-will-be-hard-hit-by-internet-of-things-revolution-harvards-michael-porter/